AI chatbots are great at answering questions or analyzing text, but they're usually limited to the tools that are built in. MCP changes that by giving chatbots a standard way to connect to external ...

A new Gartner survey finds customers are roughly three times more likely to turn to third-party GenAI tools than company chatbots for customer service issues. Customers aren't rejecting AI. They're ...

Poll finds use of AI tools for health advice is correlated with belief in vaccine falsehoods, such as shots causing autism Adults in the US who frequently seek out health advice from artificial ...

This year’s Digital News Report marked a notable milestone: for the first time, social and video networks overtook news publishers as a source of news globally. As audiences continue to migrate toward ...

Anthony knows the feeling of grief well. Before the pandemic, his mother, father, and brother died within a few years of one another. When the 55-year-old lab technician from the Northeast received ...

We all use WhatsApp for daily conversations, but when it comes to using it for our enterprise, we face many challenges. Data ...

Aliza Chasan is a Digital Content Producer for "60 Minutes" and CBSNews.com. She has previously written for outlets including PIX11 News, The New York Daily News, Inside Edition and DNAinfo. Aliza ...